Privacy Policy

Introduction

Divine Hope Cleaning ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website and services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We may collect and process the following information about you:

• Name, phone number and email address
• Property address and postcode
• Details of the service you have requested
• Photos you voluntarily upload as part of a quote request
• Messages you send us via our contact or quote forms
• Technical data such as IP address and browser type, collected automatically for analytics purposes

How We Use Your Data

We use your information to:

• Respond to quote requests and enquiries
• Provide and manage the services you have booked
• Communicate with you by phone, email or WhatsApp
• Improve our website and services
• Comply with our legal obligations

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site, including through tools such as Google Analytics. You can control or disable cookies through your browser settings at any time.

Contact Form & Quote Request Data

Information submitted through our Contact and Get Quote forms, including any uploaded photographs, is used solely to process your enquiry and provide you with a quotation. This data is stored securely and is not sold or shared with third parties for marketing purposes.

Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who help us operate our website and deliver our services (for example, form processing or hosting providers), and only to the extent necessary for them to perform those functions.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time where processing is based on consent

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

• Phone: 07500 492 899
• Email: [email protected]
• Address: London, United Kingdom

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.